Refund Policy

At Push & Pull Media, we are committed to delivering high-quality services and ensuring client satisfaction. Due to the nature of our work, refunds are not available unless under extenuating circumstances as determined by us on a case-by-case basis.

1. No Refunds Policy:

   • All payments for services, including but not limited to social media marketing, content creation, and website design, are non-refundable. By purchasing our services, you agree to this policy.

2. Extenuating Circumstances:

   • In rare cases of extenuating circumstances, we may consider a refund or partial refund at our discretion. This will be handled on a case-by-case basis and requires written documentation of the situation.

3. Refund Requests:

   • If you believe you have an extenuating circumstance, please contact us at pushandpullmedia@gmail.com with a detailed explanation. We will review your request and respond within 7 business days.

4. Late or Missing Refunds:

   • If a refund is granted, please note that it may take time for the funds to appear in your account depending on your financial institution’s policies.

Privacy Policy

Your privacy is a priority at Push & Pull Media. This policy outlines how we collect, use, and protect your personal data.

1. Information Collection:

   • We collect personal information you provide directly, such as name, email, phone number, and payment details.

   • We also collect information through cookies and tracking tools to analyze user behavior and improve our services.

2. Use of Information:

   • Your data is used solely for providing and enhancing our services, processing payments, and delivering communications.

   • We do not sell your information to third parties. Data may be shared with trusted partners such as payment processors, but only as necessary to complete our services.

3. Data Security:

   • We employ industry-standard security measures to protect your data, though we cannot guarantee absolute security due to the nature of online data transmission.

4. Cookies:

   • We use cookies to improve your browsing experience. You can opt out of cookies by adjusting your browser settings, though this may affect website functionality.

5. Your Rights:

   • You can request access, updates, or deletion of your personal data by contacting us at pushandpullmedia@gmail.com.

6. Updates:

   • This policy may be updated periodically. Changes will be posted on this page with the revised date.

Terms of Service

These terms govern your use of Push & Pull Media’s services. By engaging with our services, you agree to the following terms:

1. Services Provided:

   • Push & Pull Media offers social media management, video production, content creation, and website design services. Service specifics, pricing, and timelines will be outlined in each client contract.

2. Client Responsibilities:

   • Clients must provide all necessary materials (e.g., logos, branding assets) and feedback in a timely manner to avoid delays in service delivery.

3. Intellectual Property:

   • Push & Pull Media retains full ownership of all original content and designs until full payment is received. Once payment is complete, ownership rights for the deliverables transfer to the client.

4. Payment Terms:

   • Payments are due according to the terms outlined in your service agreement. Failure to make timely payments may result in suspension or termination of services.

5. Cancellation Policy:

   • Either party may cancel services by providing a 30-day written notice. If services are canceled, any work completed up to that point will be billed accordingly and due upon termination.

6. Refunds:

   • Refunds are not offered for any services, unless otherwise agreed upon due to extenuating circumstances. These circumstances will be determined solely by Push & Pull Media.

7. Limitation of Liability:

   • Push & Pull Media is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

8. Dispute Resolution:

   • Any disputes will be resolved through arbitration in accordance with the laws of the United Kingdom.

9. Changes to Terms:

   • Push & Pull Media reserves the right to update or modify these terms at any time. Any changes will be posted on our website or communicated via email.